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Improvement

February 4, 2024 • 1 minute read

Support ticket priority for GitHub Enterprise

Support tickets created for GitHub Enterprise are assigned a priority based on the circumstances and impact of the issue. Enterprise members with support entitlements were able to suggest the initial…

Support tickets created for GitHub Enterprise are assigned a priority based on the circumstances and impact of the issue.

Enterprise members with support entitlements were able to suggest the initial priority of a support ticket when contacting GitHub Support. To ensure that support requests are handled in order, and according to their circumstances and impact, GitHub Support will set the initial priority of all support tickets.

New Releases

Feb.09

Feb.09 copilot

Copilot in GitHub Support (GA)

Feb.09 copilot

Oct.31

Oct.31 beta

Copilot in GitHub Support (Beta)

Oct.31 beta

Aug.04

Aug.04 alpha

Copilot in GitHub Support (Alpha)

Aug.04 alpha

Improvements

Apr.30

Apr.30 community

npm feedback is now available on GitHub Community

Apr.30 community

Mar.06

Mar.06 support

GitHub Support Portal redesign: Toward a more personalized future

Mar.06 support

Jan.08

Jan.08 support

GitHub Support Portal will now require login

Jan.08 support

Deprecations

May.15

May.15 enterprise

Deprecated in 2021, the GitHub Enterprise Support Portal will be turned off on 31st May, 2024.

May.15 enterprise

Nov.22

Nov.22 support

GitHub Support Portal will soon require login

Nov.22 support